Use cases
WhatsApp automation for the way you do business
Whatever you sell, your customers would rather message you than call. Here's how businesses like yours use KiliChat.
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Ecommerce & retail
Turn chats into orders and keep buyers updated without lifting a finger.
- Order confirmations and shipping updates
- Product questions answered by a chatbot
- Festive sale broadcasts to opted-in customers
- Cash-on-delivery confirmation to cut returns
Your order #2045 has shipped 🚚 Track it here: …
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Clinics & hospitals
Free up your front desk and reduce no-shows.
- Appointment booking through a guided flow
- Reminders the day before
- Lab reports and follow-up messages
- Departments assigned to the right staff
Reminder: your appointment with Dr. Meena is tomorrow at 10:30 am. Reply 1 to confirm.
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Schools, colleges & coaching
Keep parents and students informed in the app they check most.
- Admission enquiries captured as leads
- Fee reminders and receipts
- Class schedules, holidays and results
- Broadcast by class or batch using tags
Dear parent, school will remain closed on Monday for Pongal. Happy Pongal! 🌾
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Real estate
Respond to property leads in seconds, before they call the next builder.
- Instant replies to ad and website leads
- Share brochures, floor plans and site photos
- Qualify budget and location with questions
- Assign hot leads to your sales team
Here's the brochure for 2 BHK, OMR 📄 Would you like to book a site visit this weekend?
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Restaurants & cafés
Take orders and bookings, and bring regulars back.
- Menu and table booking flows
- Order-ready alerts
- Weekend specials to your regulars
- Feedback after each visit
Your table for 4 is booked for 8 pm tonight 🍛 See you soon!
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Services & agencies
Manage enquiries, quotes and client updates in one shared inbox.
- Service booking and quote requests
- Job status and payment reminders
- Shared inbox for the whole team
- Separate numbers for each brand or branch
Hi! Our technician Suresh will reach you between 2–4 pm today. 🔧
Don't see your industry?
If your customers use WhatsApp, KiliChat can help. Tell us how you work and we'll show you.